Refund Policy
At GramSales, we want you to be completely satisfied with your subscription. If our service doesn't meet your expectations, we offer a straightforward refund policy.
This policy is effective as of February 19, 2026.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of your first paid subscription charge. If you are not satisfied with GramSales for any reason during this period, you may request a full refund — no questions asked.
Eligibility
- Refund requests must be made within 30 days of the initial paid charge
- The 30-day guarantee applies to your first billing cycle only
- Free trial periods do not count toward the 30-day refund window — the window starts when your first payment is processed
After the 30-Day Period
After the initial 30-day money-back guarantee period, refunds for subsequent billing cycles are handled on a case-by-case basis. We may issue a refund if:
- You were charged after you cancelled your subscription due to a billing error
- The service was significantly unavailable or non-functional during the billing period
- There were unauthorized charges on your account
How to Request a Refund
To request a refund, please contact our support team at contact@gramsales.com with the following information:
- Your account email address
- The date of the charge
- The reason for your refund request (optional for requests within the 30-day period)
Processing Time
Refund requests are typically reviewed within 2-3 business days. Once approved, the refund will be processed by our payment provider, Paddle, and returned to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.
Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to GramSales until the end of your current billing period. No further charges will be made after cancellation.
Payment Provider
All payments for GramSales are processed by Paddle, our Merchant of Record. Paddle handles all billing, payment processing, and refund transactions on our behalf. For any payment-related disputes, you may also contact Paddle directly through their support channels.
Contact Us
If you have any questions about this Refund Policy, please contact us at contact@gramsales.com.